Services
Application Managed Services
After go-live, we can continue to support your organization by hosting your environments and providing reliable, on-demand assistance when issues arise.
Overview
Support that continues after go-live
We can support Oracle Fusion, PeopleSoft, Siebel and E‑Business Suite, whichever mix of applications runs your business.
Our application managed services (AMS) team pairs techno-functional developers with functional subject-matter experts, so the people supporting your system understand both the configuration and the business process behind it.
- Oracle Fusion
- PeopleSoft
- Siebel
- E-Business Suite
Our team
A global team across HCM, ERP, SCM and CRM
Our AMS team is global, made up of functional and techno-functional resources who specialize in HCM, ERP, SCM and CRM modules.
HCM: Human capital management
Core HR, payroll, benefits and absence
ERP: Enterprise resource planning
Financials, procurement and projects
SCM: Supply chain management
Inventory, order management, manufacturing and planning
CRM: Customer relationship management
Siebel CRM and related customer-facing processes
What we cover
Run, enhance and keep current
On-demand support
Reliable, on-demand assistance when issues arise.
Enhancements and business cycles
Day-to-day enhancements, reports and integrations, and the recurring business events your applications must handle, such as period and year-end close.
Release management
Updates and patches can’t be skipped. Our release management team assesses each release, runs manual and automated testing, and reports status to your leadership, across Fusion, PeopleSoft, Siebel and E‑Business Suite.
Application Test AutomationBeyond day-to-day support
Support for your business processes
Our teams support the business processes that run on your applications, not just the applications themselves. We can help business users run recurring processes such as month-end and quarter-end close, troubleshoot process issues end to end, and document and improve how work flows. Where it helps, we act as an extra set of hands for your business teams.
Get in Touch
Let us know how we can help you achieve your goals. We’re looking forward to working together.