Services
Business Process Improvement
Streamline operations, eliminate inefficiencies, and enhance outcomes.
Overview
Processes that are sustainable and aligned with your goals
Our team can help streamline operations, eliminate inefficiencies, and enhance outcomes using our curated mix of proven methodologies and frameworks. We work with your staff to document, map and analyze current workflows, uncover bottlenecks, and design future-state processes with industry best practices in mind. We implement and refine these improvements through structured change management, clear performance metrics, and continuous optimization, ensuring that new processes are both sustainable and tightly aligned with your strategic objectives.
Our approach
From current state to continuous optimization
01
Document and map
We work with your staff to document and map your current workflows.
02
Analyze
We analyze current workflows and uncover bottlenecks.
03
Design the future state
We design future-state processes with industry best practices in mind.
04
Implement and refine
We implement and refine the improvements through structured change management, clear performance metrics, and continuous optimization.
Process documentation
From the big picture down to the work instruction
We start with your highest-level processes and drill into each layer, adding detail until we reach the work instruction your people follow day to day.
- Level 1 Value chain / end-to-end processThe major areas of the business, such as procure to pay or hire to retire.
- Level 2 ProcessA process within that area, with a clear owner and outcome.
- Level 3 Sub-process / activityThe activities, hand-offs and decisions inside the process.
- Level 4 Task / stepThe individual tasks a role performs to complete an activity.
- Level 5 Work instructionRole-based, step-by-step instructions for performing a task in the application.
A funnel of five levels that narrows from the broadest view to the most detailed. Level 1 is the value chain or end-to-end process, level 2 is the process, level 3 is the sub-process or activity, level 4 is the task or step, and level 5 is the work instruction.
See how this works for Oracle Fusion in our blog post Fusion business process analysis.
Beyond the documents
We help get the work done and decide what comes first
Gap analysis
We compare your documented processes with what your applications actually do, and uncover the areas the system doesn’t address. Those gaps become enhancement requests to close them.
An extra set of hands
Our team can work alongside your business users and help perform the work itself, not just document it. For example, we can supplement your staff during a transition or a busy period.
Work frameworks, such as agile and scrum
We can implement a work framework such as agile or scrum to help you identify the work that matters most and deliver it first, with a prioritized backlog, regular sprints and reviews.
How we prioritize
Not every gap or improvement can be done at once. We help you rank the list so the first work delivered is the work that matters most.
- Capture every gap, request and idea in one backlog.
- Weigh each item by business value, effort, risk and dependencies.
- Deliver in short iterations so your teams see results early and can adjust.
Related tool
Where process meets the system
Approval workflows in Oracle Fusion
Fusion routes approvals with BPM rules. Misconfigured rules cause missed approvals and delayed transactions, and Fusion makes existing rules hard to report on and correct. Fusion Workflow Intelligence consolidates BPM rules from all locations into a single dashboard, and our consultants review them with your stakeholders and implement the corrections.
Fusion Workflow IntelligenceRemapping processes for a new system
Moving to a SaaS application means remapping existing processes to the new way of working. Our blog post walks through documenting processes level by level, running a gap analysis, and prioritizing the work.
Read the blog postGet in Touch
Let us know how we can help you achieve your goals. We’re looking forward to working together.